Frequently Asked Questions
Q: We want a Little Cracker log burner but how do we get one?
A: You can place an order on our website or contact us via phone or email. We will send an invoice with payment details for a direct credit to our bank account. We will start to build as soon as the order and payment are received. The usual lead time is 2 weeks.
Q: What are pedestal height options?
A: 150mm, 200mm, 250mm or the standard 300mm.
Q: What is the heat output of both log burners?
A: We estimate 5-6 kilowatt
Q: Are your log burners certified?
A: Yes, we have had our log burner installation clearances tested to AS:NZS 2918:2000 by Spectrum Laboratories in Auckland.
Q: What are the tested clearances for the Little Cracker?
A: Approximately 300 mm all round. This can be reduced to 100mm by installing an additional heat shield.
Q: Can we pick one up if we call in?
A: Yes, by prior arrangement.
Q: How do you ship your log burners, and do you send them anywhere?
A: We send anywhere in New Zealand.
Q: Who can install Little Crackers?
A: A list of installers can be found on the NZ Home Heating Association's website www.nzhha.co.nz or contact your local plumber or caravan manufacturer.
Q: My Little Cracker has been performing well, but lately it is not drawing. What should I do?
A: The flue will require regular cleaning if the log burner is used daily. We can supply a professional chimney cleaning kit. Cleaning can be done without the need to remove the top cowl.
Q: Do I need a flue heat shield?
A: This is optional for low clearance installations. These are easily retrofitted.
Q: If my log burner has a 300mm pedestal, how high would the top be?
A: A log burner with a 300mm pedestal is 618mm high.
Q: What is the height of the sleeve above the roof for a motorhome installation?
A: 460 mm from the outside of the roof to the top of the flue cowl.
Q: What are the dimensions of the Little Cracker cooktop?
A: 200 mm wide and 240 mm long to the flue spigot.
Q: Will the new stainless steel heat shield fit the older log burners?
A: Yes, it will.