Q: My Little Cracker has been performing well, but lately is not drawing. What should I do?
A: The flue will require cleaning which should be done on a monthly basis if fire used daily. Customers have purchased a toilet brush and screwed it to a length of 1" aluminium pipe, there is a 75mm flue brush available at some hardware stores. Cleaning can be done with out the need to remove top cowl.
A: The flue will require cleaning which should be done on a monthly basis if fire used daily. Customers have purchased a toilet brush and screwed it to a length of 1" aluminium pipe, there is a 75mm flue brush available at some hardware stores. Cleaning can be done with out the need to remove top cowl.
Q: Is there anything stopping the rain from entering the flue?
A: Direct down falling rain will enter flue but wind blown rain will be blown across and onto external part of cowl. We have developed a rain hood for high rainfall areas but the downside is it means it will need to be removed to clean flue.
A: Direct down falling rain will enter flue but wind blown rain will be blown across and onto external part of cowl. We have developed a rain hood for high rainfall areas but the downside is it means it will need to be removed to clean flue.
Q: Is the tile model unavailable?
A: Yes that's correct, we have moved to a more modern stainless steel surround
A: Yes that's correct, we have moved to a more modern stainless steel surround
Q: Can you custom manufacture marine rails on top of fire?
A: Yes, we can fabricate any custom requirements at a very reasonable price.
A: Yes, we can fabricate any custom requirements at a very reasonable price.
Q: Will the new stainless steel heat shield fit the older fires?
A: Yes it will - approx cost $125
A: Yes it will - approx cost $125
Q: Should we tile underneath the fire before we install it in our mobile home?
A: No. Due to the flexible nature of mobile home floors, this will cause the tiles to crack when fire bolts are drawn up.
A: No. Due to the flexible nature of mobile home floors, this will cause the tiles to crack when fire bolts are drawn up.
Q: Can we visit the factory where the fires are made?
A: Yes, of course but by appointment only. We manufacture these in our home business workshop so don't have "office" hours. see the contact us page for map
A: Yes, of course but by appointment only. We manufacture these in our home business workshop so don't have "office" hours. see the contact us page for map
Q: Do I need a flue heat shield?
A: This is optional, but if there are flammable curtains or even glass in close proximity, then this is a fire risk or glass could crack. If in doubt, install fire and feel how hot glass gets. These are easily retro-fitted.
A: This is optional, but if there are flammable curtains or even glass in close proximity, then this is a fire risk or glass could crack. If in doubt, install fire and feel how hot glass gets. These are easily retro-fitted.
Q: Are you considering building other fires?
A: Yes, we have other designs in the pipeline.
A: Yes, we have other designs in the pipeline.
Q: Can you build me a fire with an oven?
A: Yes, but one-offs are hugely time consuming, and thus expensive. We are now the Australian and New Zealand agent for Linestoves, the Greek manufacturer of wood and coal-fired ovens. See www.woodovens.co.nz for models and other information
A: Yes, but one-offs are hugely time consuming, and thus expensive. We are now the Australian and New Zealand agent for Linestoves, the Greek manufacturer of wood and coal-fired ovens. See www.woodovens.co.nz for models and other information
Q: Can I fit a new glass door to our earlier solid door fire?
A: Yes, we can fit this or an engineer would need to fit it as these require welding in position. Call into our workshop to have it done. Cost is approximately $250 plus fitting. Bottom door can be changed as well.
A: Yes, we can fit this or an engineer would need to fit it as these require welding in position. Call into our workshop to have it done. Cost is approximately $250 plus fitting. Bottom door can be changed as well.
Q: Will the multi-fuel burn anything?
A: Any solid fuel, BUT not drift wood. This will destroy your fire in a season and voids any guarantee we offer!
A: Any solid fuel, BUT not drift wood. This will destroy your fire in a season and voids any guarantee we offer!
Q: Can we pick one up if we call in?
A: Yes, of course, but during our peak season we cannot keep up with demand, so generally you would need to order fire two weeks before you call in.
A: Yes, of course, but during our peak season we cannot keep up with demand, so generally you would need to order fire two weeks before you call in.
Q: We want a fire but how do we get one?
A: Either through our dealers, who should have one in stock. If they don't let us know.
You can deal direct with us. We will send an invoice and you then direct credit our account. We would start to build as soon as order is received if custom or send a stock unit. We will keep in touch when fire is ready.
A: Either through our dealers, who should have one in stock. If they don't let us know.
You can deal direct with us. We will send an invoice and you then direct credit our account. We would start to build as soon as order is received if custom or send a stock unit. We will keep in touch when fire is ready.
Q: How do you ship your fires, and do you send anywhere?
A: We send anywhere in New Zealand or international. We use Opzeeland Transport for NZ, who we find the best professional freight company for our heavy fires. They may use a local company to do the final hop, but generally very fast.
A: We send anywhere in New Zealand or international. We use Opzeeland Transport for NZ, who we find the best professional freight company for our heavy fires. They may use a local company to do the final hop, but generally very fast.
Q: My fire arrived damaged- what do I do?
A: Contact us immediately. We lodge a claim with our freight company and arrange a replacement fire or part ASAP (this has only happened twice in ten years)
A: Contact us immediately. We lodge a claim with our freight company and arrange a replacement fire or part ASAP (this has only happened twice in ten years)
Q: If my fire has, for example, a 300mm pedestal, how high would it make the top?
A: A fire with a 150mm pedestal is 486mm to top, so it would be 150mm higher, 636mm.
A: A fire with a 150mm pedestal is 486mm to top, so it would be 150mm higher, 636mm.
Q: What is the height of the sleeve above the roof?
A: 460 mm from the outside of the roof to the top of the flue cowl
A: 460 mm from the outside of the roof to the top of the flue cowl
Q: Who can install my fire since there are no dealers anymore?
A: Any reputable plumber or ask your local heating centre who they use
A: Any reputable plumber or ask your local heating centre who they use
Q: Can the length of the heat reflector behind the flue be changed?
A: Yes we can cut it down to the size you require
Q: What is the lowest customisable pedestal height?
A: 75mm
A: 75mm
Q: What is the highest customisable pedestal height?
A: We recommend 300mm
A: We recommend 300mm
Q: Are your fires certified?
A: We are currently arranging to have our fires tested to AS:NZS 2918:2000.
A: We are currently arranging to have our fires tested to AS:NZS 2918:2000.
Q: What is the heat output of both fires?
A: We estimate 9 kilowatt
A: We estimate 9 kilowatt
Q: How much is the NZMCA (New Zealand Motor Caravan Association) discount?
A: 10%
A: 10%
Q: How do I block off the flue in bad weather?
A: Use a bucket or container, make something or we can make something for you
A: Use a bucket or container, make something or we can make something for you
Q: What are your freight charges?
A: $85.00 to the North Island and $65.00 to the South Island.
A: $85.00 to the North Island and $65.00 to the South Island.
Q: If I order a fire with a 400mm pedestal, does that affect the lead time?
A:
A:
Q: Do you sell flues/cowls to customers who have fires other than a Little Cracker?
A: No sorry, as they are specially designed to be compatible with Little Crackers and to avoid the risk of the design being copied.
A: No sorry, as they are specially designed to be compatible with Little Crackers and to avoid the risk of the design being copied.
Q: Who can install Little Crackers (and Tarlan's wood ovens from Greece) in the North Island?
A: A list of installers can be found on the NZ Home Heating Association's website www.nzhha.co.nz or contact your local plumber or caravan manufacturer.
A: A list of installers can be found on the NZ Home Heating Association's website www.nzhha.co.nz or contact your local plumber or caravan manufacturer.
Q: What are the tested clearances for the Little Cracker?
A: Approximately 300 mm all round, this can be reduced by installing an additional heat shield.
A: Approximately 300 mm all round, this can be reduced by installing an additional heat shield.
Q: What are the dimensions of the Little Cracker cooktop?
A: 20 cm wide and 24 cm long to the flue
A: 20 cm wide and 24 cm long to the flue
